Delivery and Returns
Delivery
Do you charge for delivery?
United Kingdom
Delivery is complimentary for UK orders exceeding £50
On all orders below £50, we charge a £3 delivery fee within the UK
We offer an express shipping service for £5 (Evri next-day delivery) on all orders placed before 11am
Europe
Delivery is complimentary for EU orders exceeding 80€
Orders to the EU below 80€ will be subject to a 5€ delivery charge
Jersey, Guernsey and the Channel Islands
We charge a £15 fee for deliveries to Jersey, Guernsey and the Channel Islands
Please be aware that international delivery charges exclude local duty and taxes, which will need to be paid through the courier upon package receipt
How long does delivery take?
United Kingdom
UK standard tracked orders are shipped with Evri and usually arrive within 2-5 working days
UK express orders are shipped with Evri and typically arrive within 1-2 working days
Europe
EU standard tracked orders are shipped with Evri and usually arrive within 6-12 working days
Jersey, Guernsey and the Channel Islands
Orders to Jersey, Guernsey and the Channel Islands are shipped with Parcelforce and usually arrive from 5+ working days
Do you offer express delivery options?
Yes, we offer express shipping within the United Kingdom
Express orders are delivered with Evri next day delivery on orders placed before 11am
Returns and Exchanges
Do you offer free returns?
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return
For orders from the United Kingdom, we provide free returns
For orders from the EU and Jersey, Guernsey and the Channel Islands, return shipping and any reverse duties are the responsibility of the customer
Do you offer free exchanges?
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return or exchange
For orders from the United Kingdom, we provide free exchanges
For orders from the EU and Jersey, Guernsey and the Channel Islands, return shipping and any reverse duties are the responsibility of the customer
Upon receipt of your return, your new item will be sent to you for free
How do I return or exchange an item?
To return or exchange an item, please log into your customer account and select the item you would like to return
If your item is eligible for a return, we’ll send you a return shipping label, as well as instructions on how to send your package
Please note that returns will need to be sent to the following address:
Swift E-Commerce Fulfilment Centre
Unit 9-10 Energy Park Way
Stallingborough, NEE E Lincolnshire
DN31 2TT
Items sent back to us without first requesting a return will not be accepted.
For any questions, please contact us at hello@lpclondon.com.
What is your return policy?
We accept the return of items ordered within 28 days of receipt
Products must be returned unused, in their original condition and with all tags attached
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria
Please see our full return and refund policy here
How will I know whether I will receive a refund?
Upon receipt and inspection of your return, we will notify you whether it is accepted or declined
This process can take 1-5 business days
If your return is accepted, your refund will be processed and applied to your original payment method
Please be aware that it may take 3-5 business days for the credit to show in your bank account due to different processing times among financial organizations
In case of any questions, please contact us at hello@lpclondon.com, we're happy to help